True Blue 270 (Passenger side) - DISCONTINUED CANVAS
True Blue 270 (Passenger side) - DISCONTINUED CANVAS - LHS is backordered and will ship as soon as it is back in stock.
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DELIVERY LOCATIONS
CAOS make deliveries Australia-wide and across the globe.
DELIVERY CHARGES ON ORDERS
Postage will be calculated at checkout and will be sent to you by your selected freight option.
We reserve the right to charge additional shipping charges to remote locations; If this applies, we will contact you to provide a quote and obtain your approval and payment before finalising and shipping your order.
For all international orders (when available), delivery charges will apply – calculated at the checkout.
PLEASE NOTE: Due to Customs regulations, there are a select number of items that are not able to be shipped internationally. These products will have this noted in their product description.
PROCESSING YOUR ORDER
If you selected Standard Post as your delivery method, your order can be delivered to PO Boxes or Post Offices. If you select another courier option, a PO Box delivery is not available.
If your delivery address is a Parcel Locker, Standard Post or Australia Post Express Post are the only delivery methods available to you.
Due to the freight company’s policies surrounding COVID-19 and contactless delivery, signature on delivery is not available at this time. If you are not at home at the time of delivery, the freight company will endeavour to leave your package in a safe place. We strongly recommend delivery to a work address wherever possible. CAOS will not be held responsible for packages that go missing if no-one is home at the time of delivery.
If you choose to have your order left when you are not at home, the responsibility is yours, but contact us immediately to discuss and we may be able to assist. If you provide clear written delivery instructions, we will do our absolute best to have them followed.
Delivery is between Monday and Friday, excluding public holidays.
ORDER CONFIRMATION
As soon as you place your order you will receive an order confirmation e-mail or SMS message from CAOS to confirm that we have received your order in our system and your chosen payment method has been accepted. Please keep this e-mail or SMS as proof of your purchase.
If your items are on backorder or unavailable, we will reach out to you via e-mail or phone to discuss the options available to you.
DELIVERY DESPATCH
Orders are usually dispatched within approximately 1-2 business day. During Peak times or Sales events, orders can take up to approximately 4 Business Days to be dispatched. However, we endeavour to get your order to you ASAP.
Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location, it can range from 2-14 business days (delivery to WA addresses may exceed this timeframe).
TRACKING ORDERS
All orders delivered within Australia automatically have tracking. If your order has not arrived within 2 business days of expected delivery, please contact us at sales@caos.com.au for assistance in tracking your order.
Note: CAOS cannot be held liable for items not arriving within a certain timeframe.
As soon as the item has been shipped, we will provide you with a tracking number via email or SMS. You can then use this number to track your package online. If you do not receive this email, please contact us at sales@caos.com.au.
DELIVERY RECIEPT
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item, DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened, tampered with, or not in their original condition.
If you receive a damaged item, please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged. For example, email us images of the damaged item at sales@caos.com.au.
UNATTENDED DELIVERY ADDRESSES
Deliveries are generally made Monday to Friday, 9am to 5pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to receive your delivery.
Some of our couriers may require a signature from you on delivery. If you are not home at the time of delivery, the courier may leave a card with collection details. Should nobody be available to accept delivery, the item will be left at your address or may be kept with the courier and a redelivery fee may be incurred at your expense. Please note this is at their discretion.
Please feel free to contact us should you want to make alternate arrangements for delivery. We are flexible and here to help.
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.
CAOS OFFERS EVERY AUSSIE 4WD / ADVENTURER DIRECT ACCESS TO QUALITY PRODUCTS AT AFFORDABLE PRICES
At CAOS, our commitment to quality and service is absolute; we seek out the very best products, and then only purchase from selected manufacturers and suppliers, both local and overseas. CAOS also manufactures various products in Australia.
CAOS has one (not so small) shop and an extensive online offer.
Our team consists three working (mates) partners; our families and a few others that add a wealth of industry knowledge. For us – it’s personal. Regardless of whether you’re a CREW Member or not, you have our solemn promise to always have your back.
CAOS SETS THE STANDARD WITH AN EXTENSIVE WARRANTY OFFER
- 14 day money-back Guarantee
- Various levels of Warranties including:
14 DAY MONEY-BACK GUARANTEE
Customer satisfaction is important to CAOS. We want our CREW Members to be happy with their selected products, and so we provide the opportunity for you to return your goods within 14 days from the date of purchase should you not be satisfied.
In order to qualify for the 14 day money-back guarantee, the products need to be:
- In an unused as-new condition and unmodified;
- In the original, undamaged packaging;
- The return packaging is such that the product is returned undamaged;
- All parts and instructions supplied at the time of purchase be returned with your products.
CAOS TESTED TOUGH LIFETIME WARRANTY
TESTED TOUGH BY AUSSIES FOR AUSSIES® is our stamp of Quality. Let’s face it, Australia is tough; our beach, bush and deserts will chew through any poorly made gear in a second and you know it is going to happen right when you need it most. How do you pick quality gear? It’s a tough ask! Remember the old saying... “You can’t judge a book by its cover.” Just because it’s shiny does not mean it is quality.
The TESTED TOUGH program was developed by CAOS to test products for quality, strength and durability.
Any product with the TESTED TOUGH BY AUSSIES FOR AUSSIES® certified stamp has been field or lab tested to a standard that you can rely on. You can rest assured that products with this stamp of quality have been proven ready and capable of standing up to our Australian environment.
We are so sure of the quality and durability of every product with this certified stamp, we offer a Lifetime Warranty on TESTED TOUGH products.
LIFETIME DEFINITION
The Lifetime Warranty covers the average life of each product against defects in materials and workmanship. There is no time limit to make a claim.
The Lifetime Warranty excludes all batteries and failures / damage due to wear and tear, misuse or abuse.
CAOS CREW FREE 1 YEAR EXTENDED WARRANTY
One of the many CAOS CREW Member benefits is that we provide an additional 1 year extended Warranty over and above all standard Warranty of products purchased from CAOS either online or instore - regardless of the brand.
For example: if the standard Warranty for a product is 1 year, CAOS CREW Members receive an additional 1 year extended Warranty which then provides a total 2 year Warranty period.
*Terms and Conditions apply, see below.
SUPPLIERS WARRANTY (OTHER THAN CAOS PRODUCTS)
CAOS is a reseller for brands included but not limited to OZTENT, OZTRAIL, Front Runner, NARVA, CampBoss and many more. Each supplier offers a standard Warranty period.
As a CAOS CREW Member, you will be entitled to an additional 1 year extended Warranty. Note: This extended 1 year Warranty does not apply to GME products, and all AGM and Lithium Batteries.
Where required, CAOS will assist with any Warranty claims in accordance with the suppliers Terms and Conditions.
We will always be your first point of contact. We can assess Warranty claims, and whenever possible, complete the claim at the same time. There will times when a claim will need to be forward to the supplier.
CAOS NOMAD AWNINGS
The NOMAD range of awnings are based on only the very best materials available. We offer a standard 2 year Warranty on all NOMAD awnings. If you are a CAOS CREW Member, you qualify for the additional free 1 year extended Warranty.
*Terms and Conditions apply, see below.
NOMAD 270+ Premium Awning - Free Standing Warranty:
Warranty:
- The Nomad 270+ Premium Awning includes a 3 year manufacturer’s warranty for CAOS Crew Members and a 12 month warranty for all other customers.
- CAOS reserves the right to refuse any warranty claims if the awning is not installed in accordance with the requirements outlined in this policy. This includes, but is not limited to, claims related to damage caused by improper installation, use of an inappropriate vehicle, or failure to regularly inspect and maintain the awning and mounting brackets.
- Damage caused due to use in adverse weather conditions is not covered under the manufacturer’s warranty. Should you require assistance with replacement parts, please email our Customer Service Team at sales@caosgear.com.au
- You can read more about our Warranty Policy & inclusion HERE
By following this policy, customers can ensure the safe and proper installation of 270 degree awnings on their vehicles and protect their warranty rights.
CAOS POWER 12 VOLT RANGE
CAOS POWER range of battery boxes and accessories are built using very best materials. The CAOS POWER range is no different; we offer the following warranty:
- Battery Box - 3 year Warranty (additional 1 Year if you are a CREW Member)
- 12V Accessories – 1 year Warranty (additional 1 Year if you are a CREW Member)
*Terms and Conditions apply, see below.
CAOS ADVENTURE SERIES CASES
Our warranty coverage for the powder-coated steel latches and fixings on all CAOS Adventure Series Cases does not cover exposure to salty atmosphere or salt spray, due to the highly corrosive effects of salt.
GENERAL TERMS AND CONDITIONS OVERVIEW
The above Warranty offers are limited to manufacturing and materials defects. Warranties do not include damage or failure caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up or installation, damage caused by mould, insects, animals or children, replacement of non-rechargeable batteries that have depleted their charge (non-rechargeable batteries are covered for 6 months from date purchase).
GME products and all AGM and Lithium Batteries are excluded from the additional 1 year Warranty offer. The CAOS CREW member 1 year extended Warranty commences at the completion date of the standard product warranty.
All Warranties provided by CAOS are subject to the following conditions:
- Warranties cover authorised resellers with proof of purchase required;
- Warranties not transferrable;
- Warranties do not cover second-hand goods.
For full Terms and Conditions, please click here.
WARRANTY REGISTRATION
If you would like to register your warranty, please click here.
MAKING A WARRANTY CLAIM
Within Australia, making a Warranty claim in relation to the above is straight forward. A couple of items to note:
- All claims require a copy of your sales receipt of purchase (if you have misplaced your receipt, please contact us at warranty@caosgear.com.au and we can arrange for a copy to be sent out to you).
- To fill out the online Warranty Claim form, click here.
- To assist with your Warranty Claim, please attach up to three photos.
- You will receive an email with your claim number and we will be in touch with you shortly.
If you require additional assistance, please phone 1300 646 603 or email warranty@caosgear.com.au to discuss and arrange your claim.
Products subject to Warranty need to be returned to CAOS at 151 Robinson Road East, Geebung Qld 4034. All freight costs associated with the original purchase of the product are not refundable. All costs relating to the return of product for assessment may be payable by consumer.
For Warranty claims outside Australia, please contact the retailer where you purchased the product. They will assist you with resolving your Warranty claim.
CONSUMER RIGHTS
Our goods come with guarantees that cannot be excluded under Australian Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
IF YOU ARE NOT HAPPY WITH OUR TEAM’S ASSESSMENT OF YOUR RETURN?
If at any time you feel that your rights under our Returns Policy or the Australian Consumer Law have not been met, please let us know by emailing us at warranty@caosgear.com.au, via letter to: CAOS, 151 Robinson Road East, Geebung Qld 4034 or phone 1300 646 603.
CONTACT US
For more information about our privacy practices, or if you have questions, please contact us by email at warranty@caosgear.com.au or phone 1300 646 603.
We GOTCHA COVERED with our AussieMade True Blue 270 awning (Passenger side). Whether you’re enjoying a day on the beach, camping or working in the elements we have the cover that you need.
Our AussieMade Range has a robust construction grade aluminium ENDO frame design made to withstand some of Australia's harshest conditions whilst also allowing the strength required for a truly freestanding awning.
Features & Inclusions:
- 275 GSM Waxcon canvas, water resistant and UV50+ (Will require seasoning)
- Tonneau cover bag
- Aluminium square tube framing
- Mill finish ENDO frame, backing plate and arms
- 11 m2 Coverage
- 1 x Built in leg – movable to other arms (additional legs can be purchased)
- 1 x Quick release rope ratchet to tension your awning
- Rain tie down points to create a gutter in adverse weather
- 30 Kg’s 2600 (L) x 200 (H) x 150 (W)cm in bag
- One man setup and pack down
- 2 x L-platform bracket – Will require rust treatment using lanolin spray
- 304 Stainless steel bolts – Will require rust treatment using lanolin spray
Our Awnings are designed primarily for sun shade and not for heavy rain events. While our Awnings are made with water-resistant materials, we cannot promise the product to be entirely waterproof. It is important to note that during heavy rain or extreme weather conditions, we recommend taking necessary precautions to protect your Awning and gear. Please use caution and always follow recommended guidelines for setup and usage of our Awnings in order to ensure the best possible experience.
Delivery Concerns:
If you request for our Sales Team to apply an 'Authority to Leave' on your Awning Order, please keep in mind that you will not be able to inspect the item/s for damages caused during transit at the time of delivery or theft. As a result, Bushwakka Adventure Gear cannot be held responsible for any delivery-related damages, loss or theft. We highly recommend avoiding this option based on the value of our products.
To ensure the safe arrival of your Awning, we automatically remove 'Authority to Leave' to prevent theft and give you the ability to carefully inspect the box/s before signing and receiving delivery of your Order. If there is any noticeable damage to the box, please reject the delivery, take photos and inform us immediately (providing photo evidence obtained). Additionally, once your awning has arrived, please take the time to thoroughly check it for any missing items. If you discover any issues, please contact us as soon as possible so we can resolve the matter.
General Care:
Proper care and maintenance of your Awning (AussieMade & Extreme Range) is essential to ensure its longevity and performance of our products.
To prevent rubbing and damage to the arms and canvas, it is important to properly close and secure the Awning when not in use.
Before closing your Awning, make sure that the canvas is dry and free of any debris. When rolling up the awning, be sure to follow the instructions carefully to avoid any damage to the canvas (reference our Product Video for correct closure steps).
Regular cleaning and inspection of your Awning will also help extend its lifespan - to prevent surface rust on your brackets, we suggest using a lanolin spray. Additionally, using a canvas reproofer spray will enhance the waterproofing capabilities of your Awning to ensure that it is ready for your next adventure!
Warranty:
Our Awnings (AussieMade & Extreme Range) are made to the highest manufacturing standards of quality and durability.
Therefore, we offer a 12 Month Manufacturing Warranty valid from the date of dispatch from our Warehouse.
However, due to the unpredictable nature of outdoor elements, we do not cover damage caused by wind.
Our Warranty does not cover any damage or failure resulting from misuse, abuse, accidental damage, improper installation, acts of nature (such as wind, rain, hail, etc.), or any other cause that is not a result of a defect in materials or manufacturing workmanship.
If you have any questions about what is covered under our Awning Warranty or wish to submit a Claim or Warranty Request, please contact our Claims & Warranty Department at Warranty@bushwakka.com.au.
Our Claims & Warranty Process:
- Email submitted to our Claims & Warranty Department - we require a detailed description of what has happened, supporting photos (incl. mounting and brackets) and proof of purchase (either quote your Order # or Tax Invoice if purchased via a Reseller)
- Ticket Allocated (#) - please make note of this in the event you are required to recount this by our Warranty Team
- Response from our Warranty Team within 14 Business Days - please be patient whilst our Team works through our Claims & Warranties, we will get to you as soon as we can
- For further support - Call us on (07) 5515 7912 (Extension 3 - Claims & Warranty Department)
Fitting Advice:
Do not over tension Backing Plate Channel bolts or bracket bolts - doing so could result in damage or mounting failure not covered under Warranty.
| Minimum Mounting Distance | 1500mm |
| ARB Base Rack (Planks/Bars running East-West) |
Our standard L-brackets, Platform L-brackets or HD T-Style brackets are suitable. Mounting will require either T-slot adapters or KAON brackets to suit ARB Base rack |
| Front Runner |
Mounting will require spacers to bring the bracket level with the edge rail (50mm/2") Our standard L-brackets, Platform L-brackets or HD T-Style brackets are suitable. Alternatively, you can purchase Front Runner Bat wing/Manta wing brackets. |
| Rhino Rack Vortex bars/Yakima Crossbars |
Our standard L-brackets, Platform L-brackets or HD T-Style brackets are suitable. You will need to source 4x size M8 T-bolts to mount your brackets. |
| Yakima Lock N Load Platform |
Our standard L-brackets, Platform L-brackets or HD T-Style brackets are suitable. You will need to source 4x size M8 T-bolts to mount your brackets. |
| Rhino Rack Pioneer Tray/Rola Titan (Planks/bars running North-South) |
Our standard L-brackets, Platform L-brackets or HD T-Style brackets are suitable. You will need to source 4x size M8 T-bolts to mount your brackets. |
Note: Bushwakka Adventure Gear reserves the right to deny a Warranty Claim if the Owner has not adhered to recommended mounting distances and/or failed to use appropriately load rated Awning Brackets - we highly recommend the use of the supplied brackets, alternatives that we offer (located under ALL Accessories --> Mounting Brackets) or brackets outlined in our Fitting advice to comply within Warranty parameters.
