CAOS GEAR RETURN, REFUND AND EXCHANGE POLICY
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
RETURN AND EXCHANGE GUIDELINES
- No change of mind returns: We do not accept returns if you simply change your mind.
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New condition requirement: All returns must be in new condition, with original packaging intact.
- Clothing items must be unworn, unwashed, and have tags attached.
- Items not as purchased: We will not accept items that have been used, washed, or have damaged packaging.
- Store credit for approved returns: If your return is accepted by our team, a store credit will be issued.
- Postage for exchanges: Standard return postage is included. For Express postage, please provide a pre-paid satchel when sending back your item.
ELIGIBILITY FOR RETURNS
To qualify for a return, your item must meet the following criteria:
- Be in the same condition as received – unused (unmounted) with all original accessories and components included.
- Be in its original, undamaged packaging.
- Return freight charges are the customer’s responsibility.
Note: Items sent back without prior approval will not be accepted.
To start a return, contact us at enquiries@caosgear.com.au. If your return is approved, we will provide you with a return shipping label and instructions on where to send your package.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if:
- Your item is defective or damaged.
- You received the wrong product.
We will evaluate the issue promptly and ensure a resolution.
Note: Sale items and gift cards are non-returnable.
EXCHANGES
If you need a different item, the quickest way is to:
- Return the item you currently have (subject to eligibility).
- Once your return is accepted, place a new order for the desired product.
REFUNDS
Once we receive and inspect your return, we will notify you of the approval status of your refund.
- Shipping charges are non-refundable.
- If approved, your refund will be processed automatically to your original payment method.
Please note: Your bank or credit card company may take additional time to process and post the refund to your account.
