Manufacturer’s 12-Month Warranty
Our Commitment
We stand behind every outdoor and adventure product we sell with a manufacturer’s 12-month warranty against defects in materials and workmanship, effective from the date of purchase.
What’s Covered
Should your item fail due to a manufacturing defect under normal use within the warranty period, we will address it—offering repair, replacement, or a refund at our discretion, at no cost to you.
What’s Not Covered
The 12-month manufacturer’s warranty does not extend to damage caused by misuse, accidents, fair wear and tear, improper installation, or modifications.
If you purchased your product from a reseller, please contact the reseller directly to manage the warranty process.
How to Claim
If you encounter an issue, please follow the steps outlined below within 12 months of purchase.
The Details
- Fill out the online Warranty Claim form here.
- Please attach at least 3 photos of the defect.
- Once your warranty details have been received, you will be assigned a ticket number and we will be in contact with you.
- If you require additional assistance, please email warranty@caosgear.com.au or phone 1300 646 603 to discuss and arrange your claim.
- This warranty applies solely to the original purchaser and is non-transferable.
We’re dedicated to supporting your outdoor pursuits. For assistance, please reach out.
